Service & Info

1. How does the ordering process work?

If you want to order the selected products, you only have to click on "Add to cart". By clicking on the shopping cart icon, your shopping cart will open and the products you have selected will be displayed.

Now only a few steps separate you from completing your order. First you have to register or log in. However, you also have the option to order as a "guest". Then you will be guided through the ordering process - from entering your personal data, your desired delivery option and the choice of your desired payment method.

2. My account - what does it do for me?

My account - this is your personal customer account at ZS2Radteile. If you register as a customer or have already registered, you can view your personal data, shipping addresses as well as past orders and warranties or change the password for the login. You can also select your preferred payment method and manage your newsletter subscription.

3. I have forgotten my password, how can I reset it?

You can reset your password at any time using the "Forgot password" function. If you don't receive an email (please check the spam folder in your email program) or if the link to reset your password doesn't work, please contact our customer service.

Before you do so, please make sure that you did not make a typing error when entering your e-mail address and that your online account is not registered to a different e-mail address.

1. How will my order be shipped?

We ship the goods using an external shipping company that delivers the goods to you on our behalf. Our shipping service companies are DHL, Hermes, DPD and UPS. After the goods have been handed over to the shipping service provider, a link to track the shipment will be available from about 18:00 on the day of handover.

2. Do I have to pay multiple shipping charges for multiple orders?

For multiple orders under 80€ order value, the respective shipping costs will be charged per order placed.

3. When will I receive my order?

After payment has been received, your shipment will be made ready for shipping and handed over to the shipping service provider. Within Germany the delivery will be made within 2 working days. Although we collect payments daily, we have no influence on national or international bank transit times.

4. Can I have my order delivered to a Packstation?

We can deliver your order to a Packstation. Please note, however, that delivery to a packing station is NOT POSSIBLE for purchases on account or installment payments!

5. How can I pay for my order?

In the online store of ZS2Radteile you can pay with PayPal, Sofort, prepayment, purchase on account, with your credit card (MasterCard, VISA, debit cards), cash on delivery or direct debit. In addition, we offer the possibility of installment payments via PayPal and Klarna.

For a cash on delivery shipment, the cash on delivery fee is calculated and collected directly by the delivery service.

6. Do I get an invoice?

Please note that you will receive your invoice in PDF format via e-mail. Please check your email inbox and if necessary your spam folder. By saving on consumables such as paper and ink/toner, valuable environmental resources are conserved. In addition, you no longer have the hassle of storing, filing and searching for your invoice.

1. What should I do if an item is defective?

According to our terms and conditions you have the right to return the goods to us within 100 days after invoicing.

To do this, please create a return via our returns portal. Here you have the possibility to print a free return label. We ask for your understanding that we can unfortunately not accept goods sent freight collect.

1. How can I change my TrustedShops rating?

To change your rating, please log in to your My TrustedShops member area. To log in, please use the same email address that you used to submit your rating. Do you not have a password yet? Then please request a new password from TrustedShops.

Under "My orders" you will find an overview of all open and completed orders and the ratings submitted for them. A rating can be changed if an "eye" sign is displayed next to the rating. Click on the "eye" to change the rating.

If the rating is no longer changeable, please write an email directly to reviewservice@trustedshops.com

2. I can not change my TrustedShops rating?

You have only a limited time in the customer area to change your ratings. Log in to your personal member area My TrustedShops. A rating can still be changed if an "eye" icon is displayed next to the rating score. If you want to change a rating that is no longer changeable in your customer area, please write an e-mail directly to reviewservice@trustedshops.com

3. How can I delete my TrustedShops rating?

You can remove the stars that you have given for the individual rating categories (goods, delivery, service) from the rating by changing the rating in your personal member area My TrustedShops.

For a complete deletion of your rating please write an email directly to reviewservice@trustedshops.com

Your question was not answered here? Then our customer service will be happy to help you personally! You can reach us at info@zweiradteile.net