Service & Info

If you would like to order the selected products, simply click on "Add to shopping cart". By clicking on the shopping cart symbol, your shopping cart will open and the products you have selected will be displayed.

Now you are just a few steps away from completing your order. First you have to register or log in. However, you also have the option of ordering as a "guest". You will then be guided through the ordering process - from entering your personal details, your preferred delivery option and selecting your preferred payment method.

My account - this is your personal customer account at ZS2Radteile. If you register as a customer or have already registered, you can view your personal data, shipping addresses and past orders and warranties here or change the password for the login. You can also select your preferred payment method and manage your newsletter subscription.

You can reset your password at any time using the "Forgot password" function. If you do not receive an e-mail (please also check the spam folder in your e-mail program) or the link to reset your password does not work, please contact our customer service.

However, you should first make sure that you have not made a spelling mistake when entering your e-mail address and that your online account is not registered to a different e-mail address.

We ship the goods using an external transport company, which delivers the goods to you on our behalf. Our shipping service providers are DHL, Hermes, DPD and UPS. Once the shipment has been handed over to the shipping service provider, a link to track the shipment will be available from around 18:00 on the day of handover.

All shipping conditions

For multiple orders under 80€ order value, the respective shipping costs are charged for each order placed.

Once payment has been received, your shipment will be prepared for dispatch and handed over to the shipping service provider. Within Germany, delivery takes place within 2 working days. Although we collect payments daily, we have no influence on national or international bank transit times.

We can also deliver your order to a Packstation. Please note, however, that delivery to a packing station is NOT POSSIBLE for purchases on account or installment payments!

In the online store of ZS2Radteile you can pay with PayPal, Sofort, prepayment, purchase on account, with your credit card (MasterCard, VISA, debit cards), cash on delivery or direct debit. We also offer the option of paying in installments via PayPal and Klarna.

In the case of a cash on delivery shipment, the cash on delivery fee is charged and collected directly by the delivery service upon delivery.

All payment options

Please note that you will receive your invoice from us in PDF format via e-mail. Please check your e-mail inbox and, if necessary, your spam folder. By saving on consumables such as paper and ink/toner, valuable environmental resources are conserved. In addition, you no longer have the hassle of storing, filing and searching for your invoice.

According to our General Terms and Conditions, you have the right to return the goods to us within 100 days of invoicing.

Please create a return via our returns portal. Here you have the option of printing out a free return label. We ask for your understanding that we unfortunately cannot accept goods sent carriage forward.

To the returns portal

To change your rating, please log in to your My TrustedShops member area. To log in, please use the same e-mail address you used to submit the rating. Don't have a password yet? Then please request a new password from TrustedShops.

Under "My orders" you will find an overview of all open and completed orders and the corresponding ratings. A rating can be changed if an "eye" sign is displayed next to the rating. Click on the "eye" to change the rating.

If the rating can no longer be changed, please send an email directly to reviewservice@trustedshops.com

My TrustedShops

You only have a limited time to change your ratings in the customer area. To do this, log in to your personal member area My TrustedShops. A rating can still be changed if an "eye" icon is displayed next to the rating score. If you would like to change a rating that can no longer be changed in your customer area, please send an email directly to reviewservice@trustedshops.com

You can remove the stars you have awarded for the individual rating categories (goods, delivery, service) from the rating by changing the rating in your personal My TrustedShops member area.

For a complete deletion of your rating, please write an e-mail directly to reviewservice@trustedshops.com